SHIPPING & RETURNS
WE ARE HERE TO HELP
For any inquiries regarding your order, please email us at email@example.com
For Portugal and Spain all orders are sent via BATCH.
All of the other orders are sent via FedEx. To follow your order or to find the contact details for FedEx in your country please click here and choose your location.
To guarantee the arrival of your order, please don't forget to add your mobile phone number at the checkout.
* please notice during sale times, this might change.
We always aim to ship your order the next business day.
Portugal: 1-2 business days (Batch)
Spain: 2-4 business days (Batch)
Rest of Europe & U.K.: 2-4 business days (via FedEx)
United States: 3-5 business days (via FedEx)
Australia: 4-7 business days (via FedEx)
Asia: 4-7 business days (via FedEx)
Rest of the world: 5-8 business days (via FedEx)
Please note that delivery times are only provided as guidelines.
RETURNS AND EXCHANGE POLICY
Due to customs laws we can only accept returns and exchanges within the European Union, we apologize for that.
If you'd like to return your product, the general return period is 15 days. Please send us an email at firstname.lastname@example.org with your order number and reason for return.
Only full price items can be accepted for returns.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.