SHIPPING & RETURNS

WE ARE HERE TO HELP

For any inquiries regarding your order, please email us at contact@houseofcurated.com

 

SHIPPING

For Portugal and Spain all orders are sent via BATCH. 

All of the other orders are sent via FedEx. To follow your order or to find the contact details for FedEx in your country please click here and choose your location. 

To guarantee the arrival of your order, please don't forget to add your mobile phone number at the checkout.

* please notice during sale times, this might change.

 

DELIVERY TIMES

We always aim to ship your order the next business day.

Portugal: 1-2  business days (Batch)

Spain: 2-4 business days (Batch)

Rest of Europe & U.K.: 2-4 business days (via FedEx)

United States: 3-5 business days (via FedEx)

Australia:  4-7 business days (via FedEx)

Asia: 4-7 business days (via FedEx) 

Rest of the world:  5-8 business days (via FedEx) 

Please note that delivery times are only provided as guidelines.  

 

CUSTOM DUTIES & TAXES

International orders will be shipped DAP (Delivery At Place), and thus custom duties and taxes can incur on the orders shipped outside the EU.

These costs are determined by the local customs authority of the delivery country and must be covered by the customer in order to release the shipment from customs. 

When shipping outside the EU, all orders are sent tax free and House of Curated is not responsible and won't support any custom duties and/or local VAT taxes that may be incurred by the delivery country. 

 

RETURNS & EXCHANGE POLICY

Due to customs laws we can only accept returns and exchanges within the European Union, we apologize for that.

If you'd like to return your product, the general return period is 15 days. Please send us an email at contact@houseofcurated.com with your order number and reason for return.

When returning a product, the shipping cost and 10€ will be discounted from the refund amount.

Only full price items can be accepted for returns.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.